Shipping Policy

1. Processing & Handling Time

All artworks and ceramic sculptures are prepared for shipment with the utmost care to ensure they arrive safely.

• Original Artworks & Ceramics: Please allow 3–5 business days for me to securely pack and prepare your original piece for transport.

• Custom / Made-to-Order Pieces: Processing times for custom orders vary depending on the complexity of the piece and drying/curing times. Estimated timelines will be discussed individually before work begins.

• Art Prints & Posters: Prints are made-to-order or carefully rolled and shipped within 2–4 business days.

2. Worldwide Shipping & Estimated Delivery Times

I ship worldwide from my studio in Kyiv Oblast, Brovary, 07401, Ukraine, using reliable international courier services with full tracking. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

Estimated delivery times (once shipped):

• Europe: 7–14 business days

• USA & Canada: 10–21 business days

• Rest of the World: 14–25 business days

Please note: These timelines are estimates. Delays may occasionally occur due to customs processing or international holiday seasons.

3. Packaging & Fragile Items

• Paintings are safely wrapped in professional protective materials, guarded with corner protectors, and placed in sturdy custom cardboard boxes or crates depending on the size.

• Ceramic Sculptures are wrapped in multiple layers of shock-absorbing materials and double-boxed to guarantee maximum security during transit.

• Art Prints are shipped flat in rigid envelopes or rolled carefully in heavy-duty protective tubes.

4. Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions of the artwork, and the destination country.

5. Customs, Duties, and Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

6. Lost or Delayed Packages

If your package is significantly delayed or if the tracking information stops updating, please contact me through the Connect page. Since all shipments are fully insured, I will open an investigation with the shipping courier to locate your package or resolve the issue.